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Quality Service Charter

THE Quality Service Charteraims to fix the principles and rules governing the relationship between service-providers and service-users.

 

It establishes a proper “agreement” with users and is a way of communicating information to enable them to know what the offered services are, together with the conditions and standards promised. Users are, therefore, in a position to check that the services have been properly carried out, and can offer their own opinions and, if need be, complaints.

 

The adoption of the Quality Service Charter by the institutions belonging to the Ministry of Cultural Heritage and Activities is one of a number of initiatives designed to promote a wider appreciation of the cultural inheritance they are responsible for, and to accommodate as far as possible – subject to the requirements of protection and research – the organization of their activities to the expectations of the public.

The Quality Service Charter will be regularly updated to consolidate the standard achieved and to record the positive changes brought about by projects of improvement, including a periodical monitoring of users’ opinions.

DOWNLOAD THE QUALITY SERVICE CHARTER:
Quality Service Charter.pdf (385 kb.)

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